Lukki Privacy Policy

At Lukki, we respect your privacy and are fully committed to protecting the personal data you share with us when you play at our online casino. This Lukki Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you register, log in, and play at Lukki Casino. We are operated by Just Entertainment B.V., registered under No. 160603 at Scharlooweg 39, Willemstad, Curaçao, and licensed under the Curaçao Gaming Authority OGL/2024/164/0246. By creating an account and using our services, you agree to the practices described below.

Information We Collect

When you sign up for Lukki, use Lukki casino login credentials, or interact with the Lukki app, we collect several categories of information to operate our online casino lawfully and securely.

Information You Provide to Us

• We collect your full name, date of birth, residential address, email address and phone number during registration at Lukki casino sign up.
• We collect identity verification documents, such as a passport, driving licence or utility bill, to confirm your age and identity.
• We collect payment details, including card numbers, e-wallet identifiers or cryptocurrency wallet addresses, when you deposit or request a withdrawal.
• We collect any correspondence you send us through live chat, email or support tickets.

Information We Collect Automatically

• We record your IP address, browser type, device identifiers and operating system when you access our online casino Lukki through desktop or mobile.
• We track your gameplay activity, including games played, stakes, wins, losses and session duration, to manage your account responsibly.
• We log your login history, including timestamps of every Lukki login, to detect suspicious activity and prevent fraud.
• We collect geolocation data to confirm that you are accessing Lukki online casino from an eligible jurisdiction.

How We Use Your Information

We use the data we collect for legitimate business purposes connected to operating casino Lukki safely and in compliance with our licensing obligations.

• We use your information to verify your identity, age and eligibility to play at Lukki Casino.
• We use your data to process deposits and withdrawals, calculate bonus eligibility and apply wagering requirements.
• We use your gameplay history to personalise promotions, including Lukki casino bonus codes and Yacht Club loyalty rewards.
• We use your contact details to send account notifications, security alerts and, where you have consented, marketing communications about Lukki casino no deposit bonus offers and other promotions.
• We use technical data to maintain the security, stability and performance of our website and the Lukki app.
• We use your information to detect and prevent bonus abuse, money laundering, underage gambling and other prohibited activity.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to improve your experience while browsing our online casino Lukki. Cookies help us remember your preferences, keep you securely logged in between sessions, and understand how players use our platform so we can improve navigation and game selection. You can manage or disable cookies through your browser settings, though doing so may limit certain features, including automatic Lukki casino login functionality.

How We Share Your Information

We do not sell your personal data. However, we may share information with trusted third parties where necessary to operate our services.

• We share data with payment providers and financial institutions to process deposits and withdrawals across the fiat and cryptocurrency rails we support.
• We share information with identity verification and anti-fraud service providers to confirm your identity and comply with our licensing conditions.
• We share data with regulatory authorities, law enforcement agencies or courts where legally required.
• We share limited data with game providers and platform vendors that power the 14,000+ games available at Lukki Casino, strictly for the purpose of delivering gameplay.
• We may share data with professional advisors, auditors or successors in the event of a corporate reorganisation, merger or sale.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Our systems use encryption protocols to protect sensitive information transmitted between your device and our servers, whether you access Lukki online casino through a browser or the dedicated Lukki casino app. While we work hard to safeguard your data, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, regulatory and anti-fraud obligations. If your account becomes dormant after 120 days without login activity or transactions, we may retain your data while applying the applicable dormant account charge, as described in our terms. We securely delete or anonymise data once it is no longer required.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. We are committed to honouring these rights wherever applicable.

• You have the right to request access to the personal data we hold about you.
• You have the right to request that we correct inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations.
• You have the right to object to or restrict certain processing of your data, including direct marketing.
• You have the right to withdraw consent for marketing communications at any time.

To exercise any of these rights, you can contact our support team, and we will respond within a reasonable timeframe.

Age Verification and Responsible Gaming

We only accept players who are of legal gambling age in their jurisdiction. We use the personal data collected during registration and verification to confirm eligibility and to prevent underage individuals from accessing our services. We also use account data to support responsible gaming tools, including deposit limits and self-exclusion options.

Restricted Territories

We do not permit real-money deposits or gameplay from residents of the United States, United Kingdom, Netherlands, Spain, Italy, France, Germany, Poland, Belarus, North Korea, China, Belgium, Portugal, Bulgaria, Curaçao, Cyprus, Georgia, Gibraltar, Greece, Guernsey, Isle of Man, Ireland, Israel, Jersey, Taiwan, Russia and their territories. We may request proof of address or residency to confirm eligibility, particularly for citizens of countries subject to our separate bonus restrictions, including Bulgaria, Macedonia, Republic of Moldova, Philippines, Sierra Leone, Spain, Belarus and Ukraine.

International Data Transfers

Because we serve players across Canada, Australia, New Zealand, Norway, Austria, Switzerland and other international markets, your data may be transferred to and processed in countries outside your own. We take reasonable steps to ensure that any such transfer is subject to appropriate safeguards consistent with applicable data protection standards.

Third-Party Links

Our website and app may contain links to third-party sites, including payment providers and affiliate partners. We are not responsible for the privacy practices of these third parties, and we encourage you to review their policies independently.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology or legal obligations. We will post any updates on this page, and we encourage you to review it periodically. Continued use of Lukki casino after changes take effect constitutes acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy, how we handle your data, or your rights as a Lukki player, please contact our support team at support@lukki.com. Our live chat is available 24/7 to assist you with privacy-related enquiries as well as general questions about Lukki casino login, withdrawals or bonus terms.